Are you a practical problem-solver with a knack for understanding customer needs and translating them into real-world solutions? Could you advise on a manual mechanism with a technical specification?

About the Role

We're looking for a Sales Advisor to join a small, collaborative team of four, taking sole responsibility for a specialist hardware product line. This is a hands-on, customer-facing role that blends technical sales support with digital promotional engagement.

You'll be the go-to expert for your product range, helping both B2B and B2C customers from builders and architects to homeowners and DIYers find the right product solution. You'll also play a key role in promoting the product online, using social media to showcase features, answer questions, and build brand awareness.

What You'll Be Doing

• Responding to customer enquiries via phone, email, and web chat for advice, quotes, and technical support.
• Recommending suitable products based on customer needs and project requirements.
• Managing orders, processing invoices, and resolving any issues or complaints.
• Liaising with production, technical, and purchasing teams to ensure smooth order fulfilment.
• Creating and scheduling engaging content for social media to promote your product line to DIY audiences.
• Monitoring and responding to online comments and enquiries to build community and trust.
• Maintaining accurate customer records in the CRM system.

What you can bring to this role

• A practical mindset with the ability to understand technical products and explain them clearly.
• Strong communication skills and a customer-first attitude.
• Experience in a sales support or customer service role (ideally 1+ year).
• Comfortable using Microsoft Office and CRM/ERP systems.
• Familiarity with social media platforms (Instagram, Facebook, LinkedIn) for business use.
• Bonus points for experience with CAD, technical drawings, or a background in construction, joinery, or mechanical manufacturing.

• Starting salary of 28,500 with a clear progression path.
• 23 days holiday + bank holidays + Christmas shutdown.
• Attractive pension scheme and free life insurance (3x salary).
• Free on-site parking.
• A supportive, close-knit team environment where your input matters.

This position is available immediately. Please use the APPLY button or contact Emma at Tate Hitchin for more details.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.