The role

We are inviting expressions of interest from skilled and experienced Repairs and maintenance Planners for new Full-time roles based in Hitchin, Hertfordshire as we prepare for several upcoming projects.

Our Services

Fortem Solutions are a successful Nationwide business specialising in the Social Housing sector. We provide Repairs & Maintenance, Planned, Retrofit, Capital Works and Decarbonisation workstreams within Local Authorities and Housing Associations and are part of the Willmott Dixon Group.

For our Repairs Planners who work in a Smart Hub team in our newly refurbished Head office, we are looking for a well organised individual with excellent customer service and scheduling skills as you will be responsible for providing a seamless service to one of our repairs and maintenance contracts across the UK.

This will be a full-time office-based role based in Hitchin, Mon- Fri 8.00am-4.30pm

Duties and Responsibilities

Providing an effective service and identifying ways of improving service

Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan

Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality

Coordinating the successful completion of daily works orders in conjunction with all direct reports Ensure trade skill sets and location parameters are working effectively

Tracking and monitoring to completion to ensure a first time fix

Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes.

Check the previous day's diary to ensure all jobs were completed and closed down

What you will need

Essential:

Planning/Scheduling Administrative experience

Confident using Microsoft Excel, Word and Outlook

Ability to communicate effectively both verbally and in writing

Be able to work as a team and independently Desirable:

Previous experience in social housing repairs and maintenance

Benefits

Competitive salary with yearly bonus

25 days annual leave + bank holidays + your birthday off (34 days total)

Sick pay

26 weeks full pay maternity leave

8 weeks full pay paternity leave

Discounted gym memberships at national and local gyms

Up to 3,000 candidate referral fee

Vast directory of training on bespoke in-house Learning Management System

Life Insurance

Private pension scheme with employer contributions

24/7 access to GP appointments for yourself and immediate family

Private healthcare and dental care

Cycle to work scheme

Retail and mobile phone provider discounts and various shopping discounts

Who we are

We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Plus Retrofit, Capital Works and Decarbonisation workstreams

Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers.

We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.

Please apply with your updated CV and contact details to show your future interest in working with us!