Hertfordshire Police are stepping up efforts to tackle shoplifting and organised retail crime, with a new digital platform designed to make it easier for businesses to report offences and share evidence.

Hertfordshire Constabulary has been rolling out Auror, a crime intelligence system that allows retailers to report non-violent incidents such as shoplifting directly to officers via desktop or mobile.

The platform enables businesses to upload CCTV footage, images of suspects or vehicles, and witness statements in a consistent format — helping police build stronger cases and act more quickly.

It also uses artificial intelligence to link incidents together, helping officers identify patterns and repeat offenders operating across multiple locations.

Superintendent Jamie Fowler said the system is already delivering results: "Auror helps us support large retailers by giving them a platform to securely share information with us.

"The system empowers retailers to take an active role in tackling crime on their premises, and the intelligence they provide enables us to take faster, more targeted action against those responsible."

He added that the platform is proving particularly effective in tackling organised crime groups.

In one recent case, officers used Auror intelligence to investigate a series of thefts affecting multiple stores, including Boots branches in Stevenage and London Colney. Two men were charged with conspiracy to commit theft following more than 40 shoplifting incidents across England and Wales.

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Police said around £190,000 worth of stock was stolen during 43 offences between January and April this year, with information gathered through Auror playing a key role in building the case.

The initiative has been supported by the Office of the Police and Crime Commissioner for Hertfordshire, which has worked with retailers to expand its use across the county.

Police and Crime Commissioner Jonathan Ash-Edwards said the move responds directly to concerns raised by businesses:

"Retailers were clear that they wanted stronger partnership working, easier ways to report offences and more action against repeat offenders. Auror delivers on that feedback, helping to make our town centres safer.

"It sends a clear signal to organised criminals that Hertfordshire will not tolerate retail crime."

He added that while many larger retailers can fund access to Auror themselves, support is also being made available for smaller and independent businesses through a similar system called ShopSafe.

Police are encouraging larger retailers to sign up to the platform, while reminding the public and businesses that other incidents should still be reported through usual channels — including online via the Hertfordshire Police website or by calling 101. In an emergency, always dial 999.