The Role

Fortem Solutions are currently recruiting for a Service Manager to join our Longhurst Group contract, based in our Smart Hub in Hitchin. This is a full-time permanent position, Monday - Friday.

Fortem have a long term contract with Longhurst Group with the option to extend again if is going well and we currently support nearly 8,000 houses, however we're expecting that to increase significantly in 2025. Our contract includes Repairs & Maintenance, Voids, Complex Works and FRA workstreams with plans to expand into Planned Works and Preventative Maintenance as well.

Reporting into the Operations Manager you will: Have responsibility for managing and motivating a team, driving area and Branch performance, providing clear objectives, direction and leadership. Drive close working relationships with the branch to ensure the One Team culture is embedded within the team. Be responsible for ensuring customer complaints are managed effectively and to a satisfactory conclusion Be responsible for ensuring that all customer management systems and process are maintained effectively Be responsible for effective cost management, exceeding forecast, and driving profit improvement, within agreed business area Be responsible for H&S Compliance and development of the Safe4Life culture Be responsible for complying with all internal and external policies; preparing for and complying with any recommendations from Audit and inspections Develop, train and retain high quality staff to deliver high levels of customer service.

Essential criteria: Experience within a similar role, ideally to management level Excellent communication, engagement and influencing skills Experience of managing teams Excellent dispute resolution skills Appropriate qualifications inc GCSE English & Math's or equivalent Excellent planning and data interrogationDesirable: Good understanding of Social Housing Building Maintenance City and Guilds to appropriate level or equivalent experience Experience of PDA's Experience of workforce electronic scheduling systems Knowledge of H&S legislation and statutory requirements in relation to role

Annual bonus of up to 10% of your basic salary 25 days annual leave + bank holidays & your birthday off (34 days total) Pay review every year 26 weeks full pay maternity leave 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services.Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon.Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live.We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.